Refund policy
NO CANCELLATIONS OR RETURNS ON PREORDER ITEMS.
NO CANCELLATIONS OR RETURNS ON SEASONAL ITEMS.
NO EXCHANGES ON BLACK FRIDAY DEALS OR BOGO DEALS.
Gift Cards are valid for 12 Months from the date of issue.
20% restocking fee on all returns or cancellations.
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at toyznfun1@gmail.com. Please note that returns will need to be sent to the following address:
707 S State College Blvd STE K1 Fullerton, Ca 92831
You can always contact us for any return question at toyznfun1@gmail.com.
Pick Ups
Toyz N Fun offers 30 days to pick up your items if you choose pickup at check out . We can not offer refunds on these items after 30 days. After 30 days from the date your receive the pick up notifications item is returned to inventory and not eligible for refund as we can not offer free storage on items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at toyznfun1@gmail.com. Any gift cards issues for damages or returns will be honored for up to 12 months.